Conditions for bookings

General conditions for bookings and cancellations for individual guests in Ośrodek Usług Hotelarskich Kinga s.c.

The following document describes the terms of bookings, cancellations, payments and the validity of the reservation.

  1. Booking methods. The reservation can be made by:
    • telephone reservation
    • Booking by email, telefax, in paper form as well as personally

    For the reservation to become valid the guests are required to pay as an advanced payment 50% of the whole value of the stay (transfer or cash). The advance should be paid up to 3 working days from the moment the reservation was made. Payments should be made to the bank account number:

    Bank Millennium
    Ośrodek Usług Hotelarskich Kinga s.c.
    7211 6022 0200 0000 0235 9602 53
    For international transfers it is necessary to add PL before the bank account number
    Swift code: BIGBPLPW
    The reservation will not become valid if the payment is not made within the period specified above.
  2. Cancellation of the booking. It is possible to cancel the reservation without paying a fee, however it is so only in the case of significant events independent of the person making the reservation and followed by a written justification. It will be for Ośrodek Usług Hotelarskich KINGA s.c. to evaluate the validity of the mentioned document. In the case of cancellation of the booked stay, the person making the reservation will be charged the cancellation fee of:
    • Up to 30 days before the booked stay the person making the reservation is not obliged to pay the cancellation fee to O.U.H. Kinga s.c.
    • Within 29 to 21 days before the booked stay the person making the reservation is obliged to pay to O.U.H. Kinga s.c. the cancellation fee of 50% of the value of the reservation.
    • Within 20 to 8 days before the booked stay the person making the reservation is obliged to pay to O.U.H. Kinga s.c. the cancellation fee of 75% of the value of the reservation.
    • Up to 7 days before the booked stay or in case of non-arrival without a previous cancellation, the person making the reservation is obliged to pay to O.U.H. Kinga s.c. the cancellation fee of 100% of the value of the reservation.

    The difference between the advance payment made by the person making the reservation and the cancellation fee will be returned to the person making the reservation in the form of a transfer to the bank account number indicated by the person. The cancellation becomes valid after a written confirmation.